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You are here: Home / Archives for 3 - Leadership

On Criticism

February 16, 2012 by Matt Perman

Good words from Marcus Buckingham. Completely right:

Criticism has the power to do good when there is something that must be destroyed, dissolved or reduced, but it is capable only of harm when there is something to be built.

Here’s one application of this: If an employee (or family member!) comes to you with an idea, you don’t first ask yourself “what’s wrong with this?” You first focus on what’s right.

Even when there is something to be dissolved, criticism still has dangers. For example, in his book In Search of Excellence, Tom Peters talks about how studies showed that if employees in a call center were criticized on how they handled customers, the result was not better customer service. Rather, the employees sought to avoid customers (that, is their job!) altogether. 

The point: criticism typically creates unpredictable and strange behavior. It rarely does good, and frequently backfires and undoes the very thing that ought to have been built up.

This is especially worth remembering if you have the “gift of criticism.” If you have that talent, go, bury it right now, as fast as you can. That’s one gift the Lord does not want you to steward for his glory.

Filed Under: a Leadership Style, c Performance Management

Jonathan Edwards on Christian Leadership

February 13, 2012 by Matt Perman

Jonathan Edwards, in Charity and Its Fruits:

Especially will the spirit of Christian love dispose those that stand in a public capacity, such as that of ministers, and magistrates, and all public officers, to seek the public good. 

It will dispose magistrates to act as the fathers of the commonwealth, with that care and concern for the public good which the father of a family has for his household. It will make them watchful against public dangers, and forward to use their powers for the promotion of the public benefit; not being governed by selfish motives in their administration; not seeking only, or mainly, to enrich themselves, or become great, and to advance themselves on the spoils of others, as wicked rulers very often do; but striving to act for the true welfare of all to whom their authority extends.

And the same spirit will dispose ministers not to seek their own, and endeavor to get all they can out of their people to enrich themselves and their families, but to seek the good of the flock over which the great Shepherd has placed them; to feed, and watch over them, and lead them to good pastures, and defend them from wolves and wild beasts that would devour them.

And so, whatever the post of honor or influence we may be placed in, we should show that, in it, we are solicitous for the good of the public, so that the world may be better for our living in it, and that, when we are gone, it may be said of us, as it was so nobly said of David (Acts 13:36), that we “served our generation by the will of God.”

Filed Under: 3 - Leadership

Who Can Lead? The Beginning of My Leadership Seminar for Tonight

January 27, 2012 by Matt Perman

I’m preparing my points for the seminar tonight, and ended up typing up my first two points in full. For those who can’t attend, I thought I’d post them here for you. And for those who are able to attend, this gives you a bit of a flavor of some of the things I’ll be talking about:

[Why I’m Talking About Leadership and Not Productivity Per Se]

When Bethlehem first contacted me about leading this seminar, they asked if I would talk about productivity in relation to short-term missions teams. My response, though, was to ask if I could talk about leadership instead. They said, that’s fine.

But here’s the question: when they asked me to talk about productivity, and I said let’s talk about leadership, was I taking things off in a totally different direction? Are you not going to learning anything about productivity as a result?

The answer is no. Here’s why.

Recently a friend of mine who pastors down in Iowa emailed me, asking for the top book on productivity I would recommend to a busy pastor. I responded to him with a book on leadership, not productivity. Here’s what I said in the email to him explaining why:

For a busy pastor, with just one book that I can recommend, I would actually recommend a book on leadership, because even if you get productivity down well, your efforts only scale widely through leadership. Personal productivity is necessary to make one’s leadership as effective as it should be, but personal productivity hits a dead end without leadership.

That’s why the title of this seminar is multiplying our productivity through biblical leadership. Productivity is important. But if you want to have the maximum impact, you need to not only be personally productive. You have to lead. Leadership multiplies your productivity.

[By the way, the book on leadership I recommended for him was The Next Generation Leader by Andy Stanley. Stanley “gets it” when it comes to leadership, and as a pastor he has a biblical point of view that explicitly informs his thinking. And, like everything else Andy Stanley writes, it’s an enjoyable read.]

Who Should Lead?

Now, the first question we need to ask is simple and basic, but the answer is not obvious. The question is: who can lead? Or, perhaps better, who should lead?

Mark Sanborn is another good leadership author that I’ve benefited from greatly. I like Mark’s work a lot because he emphasizes that the role of the leader is first of all to serve others, not advance himself or herself. He really underscores the point that the aim of leadership is to promote the good of others, which I think is radically biblical and central to the nature of not only good leadership, but effective leadership.

Now, Mark has a book called You Don’t Need a Title to be a Leader, and that’s the first point I want to make about who can lead.

The first and most important thing to know is that leadership is not first about your formal title or role. It’s not first about being told that you are charged with a formal position of leadership. Rather, you can lead from wherever you are. Further, not only can you lead from wherever you are; you should lead from wherever you are. This is because leadership is, first of all, influence. That needs to be nuanced a bit, and I will do so later in this seminar, but in the first place, leadership is positive influence, and we are all to be a positive influence for good.

If you take a formal leadership class, they will also talk about this. Standard leadership theory today points out that there are different types of authority. One such type is formal authority—the authority of your position. But this is not the only type of authority. In fact, it is actually the weakest type.

Don’t get me wrong: having a formal position of leadership is a good and important thing, and a critical responsibility to steward well. But it is not the only type of authority, it is not the only type of leadership. There is also authority that comes from your expertise, which can exist fully independent of any formal role, and the authority that comes from having made a positive difference in the lives of others.

There are other types of authority as well, but the point is: you don’t need a formal title to be a leader. Further, even if you do have a formal title, the essence of leadership is that people follow you because they want to, not because they have to. I would go so far as to say that you can actually have a formal title of “leader” and yet not be a leader if you aren’t stewarding your position well and if people are only following you because they have to—because they are afraid they will lose their jobs, for example, or suffer other consequences—rather than out of respect and esteem and confidence that you are leading and the right direction, seeking to do them good, and competent to do so.

So, regardless of your particular role or position, you can lead. You don’t need a title to be a leader.

Filed Under: 3 - Leadership

Multiplying Our Productivity Through Effective Biblical Leadership

January 26, 2012 by Matt Perman

For anyone who is going to be in or around the Twin Cities this weekend, you’re invited to attend a leadership seminar I’ll be teaching at my church, Bethlehem Baptist, this Friday night and Saturday morning.

The title of the seminar is Multiplying Our Productivity Through Effective Biblical Leadership. There will be a special emphasis for those leading Short Term Mission trips this year.

Seminar Outline

  1. Why we need to care—greatly—about leadership in the church
  2. Can there even be a Christian view on leadership? Or, how do you keep from infecting the church with the “managerial model?”
  3. What is the essence of effective biblical leadership? Or, what are the two core principles at the heart of good leadership?
  4. How do you lead well? 8 things you can start doing right now
  5. Leadership and global missions

Event Details

Location: Bethlehem Baptist Church, Downtown, Rm 203
Date & Time: Friday January 27 7:00–9:00pm, Saturday January 28 9:00am–Noon

All are welcome! If you plan to attend, you can RSVP to Tina Lowe at tina.lowe@hopeingod.org

Filed Under: 3 - Leadership, WBN Events

How to Encourage your Ministry Team in the Bleak Midwinter

January 13, 2012 by Matt Perman

This is a guest post by Dr. Paul White, business consultant, psychologist, and coauthor of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman

Now that we are fully into the New Year and venturing into the dreary days of January and February filled with cold weather and few days off from work, ministry leaders need to take a hard look at how we are going to support and encourage our team members.  This is the time of year (especially for those who like sunlight) for people to just drag themselves through the day.

As a psychologist who trains leaders and colleagues how to effectively communicate appreciation in the workplace, let me offer some suggestions.

Understand the nature of discouragement and burnout

Discouragement and burnout, over the long haul, come from a combination of weariness and lack of hope.  We have just emerged from the holiday season with many extra activities, and now we face the daily grind of doing our normal work.  A lot of people are emotionally tired.  Add to this a potential lack of vision (“Remind me again, why are we doing this?”) and a lack of hope (“My contribution really isn’t going to make a difference…”) and you have the perfect recipe for team members either going through the motions or giving up completely.

Give your team what they need:  vision, hope, appreciation and encouragement

This is where leaders can make a tremendous difference with their team members – by providing vision (where you are going and how doing x, y, and z fits into the overall plan), communicating hope (helping them see how what they are doing does matter), and communicating appreciation and encouragement along the way.

Communicate your appreciation in ways that work

One challenge in effectively encouraging your team members is that not everyone’s “language of appreciation” is the same.  Therefore, some attempts at appreciation may not really impact them.  Most people think of appreciation as being verbal—saying “thanks” or writing a note —but in reality, studies show at least 40% of people really don’t  value words in terms of feeling affirmed and appreciated.  For another 25%, a gift card to the local Christian bookstore will not convey the intended appreciation.  Some people feel appreciated when you spend personal time with them; others just want help getting tasks done.

In our research for appreciation in work and ministry contexts, Dr. Gary Chapman and I have found that for people to truly feel valued, four conditions need to be present.  Appreciation needs to be communicated:

a)  individually (rather than a blanket thank-you to all involved),

b) in the language that the individual values (see our online inventory to identify each person’s preferred appreciation language),

c) regularly (not just at their annual review or at the end of a big project); and

d) in a manner that the individual perceives as being genuine (versus forced or contrived).

To be honest, it takes some time and effort to communicate appreciation effectively. But it is worth it when you “hit the mark” with a team member, and you watch as they start to glow (or become teary-eyed) and their commitment to you and the ministry deepens dramatically. And you will be able to help them endure the long, dark days of winter – they may even smile occasionally and report enjoying their work!

 

* * * * *

Author Bio: Dr. Paul White is a business consultant and psychologist, and is the coauthor of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman. For more information, go to www.appreciationatwork.com .

About the Book: The 5 Languages of Appreciation in the Workplace applies the “love language” concept of New York Times bestseller, The 5 Love Languages, to the workplace. This book helps supervisors and managers effectively communicate appreciation and encouragement to their employees, resulting in higher levels of job satisfaction, healthier relationships between managers and employees, and decreased cases of burnout. Ideal for both the profit and non-profit sectors, the principles presented in this book have a proven history of success in businesses, schools, medical offices, churches, and industry. Each book contains an access code for the reader to take a comprehensive online MBA Inventory (Motivating By Appreciation) – a $20 value.

 

Filed Under: b Church & Ministry, e Motivation

The Primacy of Organizational Health

January 9, 2012 by Matt Perman

Patrick Lencioni’s latest book is available for pre-order, and it looks fantastic: The Advantage: Why Organizational Health Trumps Everything Else In Business. I’ve found everything Lencioni has written to be incredibly enlightening and, best of all, wise. Lencioni writes from a foundation of virtue and character — which is what sets his books apart from so many others.

Here’s the short description of The Advantage:

In The Advantage, Patrick Lencioni argues that the seminal difference between successful companies and mediocre ones has little to do with what they know and how smart they are, and more to do with how healthy they are.

And here’s the longer description from Amazon:

There is a competitive advantage out there, arguably more powerful than any other. Is it superior strategy? Faster innovation? Smarter employees? No, New York Times best-selling author, Patrick Lencioni, argues that the seminal difference between successful companies and mediocre ones has little to do with what they know and how smart they are and more to do with how healthy they are. In this book, Lencioni brings together his vast experience and many of the themes cultivated in his other best-selling books and delivers a first: a cohesive and comprehensive exploration of the unique advantage organizational health provides.

Simply put, an organization is healthy when it is whole, consistent and complete, when its management, operations and culture are unified.  Healthy organizations outperform their counterparts, are free of politics and confusion and provide an environment where star performers never want to leave. Lencioni’s first non-fiction book provides leaders with a groundbreaking, approachable model for achieving organizational health—complete with stories, tips and anecdotes from his experiences consulting to some of the nation’s leading organizations. In this age of informational ubiquity and nano-second change, it is no longer enough to build a competitive advantage based on intelligence alone. The Advantage provides a foundational construct for conducting business in a new way—one that maximizes human potential and aligns the organization around a common set of principles.

Filed Under: 3 - Leadership

3 Tips for Improving Collaboration as a Servant Leader

December 13, 2011 by Matt Perman

My post last week at the Willow Creek Association blog.

Filed Under: 3 - Leadership, Collaboration

What View of Motivation Do You Have?

November 15, 2011 by Matt Perman

This is an interesting, quick survey on motivation at Dan Pink’s website.

Dan Pink is the author of the excellent book Drive: The Surprising Truth About What Motivates Us. This survey reveals if you primarily hold to a Type I or Type X view of human motivation:

Type I behavior: A way of thinking and an approach to life built around intrinsic, rather than extrinsic, motivators. It is powered by our innate need to direct our own lives, to learn and create new things, and to do better by ourselves and our world.

Type X behavior: Behavior that is fueled more by extrinsic desires than intrinsic ones and that concerns itself less with the inherent satisfaction of an activity and more with the external rewards to which that activity leads.

One interesting observation: When most people think of productivity, they almost immediately tend to think in terms of Type X. Ironically, Type X is horribly detrimental to productivity in most cases. We are most productive (and, more important, enjoy what we are doing most) when we operate according to Type I.

Filed Under: e Motivation

Jim Collins on the Greatest Leaders He Has Studied

November 10, 2011 by Matt Perman

This is simple, and it reflects John Dickson’s definition of humility in Humilitas (“willingness to hold power in the service of others”). From Jim Collins’ latest, Great by Choice: Uncertainty, Chaos, and Luck–Why Some Thrive Despite Them All:

The greatest leaders we’ve studied throughout all our research cared as much about values as victory, as much about purpose as profit, as much about being useful as being successful.

Filed Under: 3 - Leadership

The Most Important Article on Leadership Ever Written

November 8, 2011 by Matt Perman

To say that is not to say it is the best article on leadership ever written, though it certainly ranks up there.

Rather, it’s the most important because of discipline-altering conversation it started and change it created.

The article is “Managers and Leaders: Are They Different?,” (pdf) by Abraham Zaleznik. It was written back in 1977 and published in Harvard Business Review.

As HBR later summarized, Zaleznik argued that “the theoreticians of scientific management, with their organizational diagrams and time-and0motion studies, were missing half the picture — the half filled with inspiration, vision, and the full spectrum of human drives and desires. The study of leadership hasn’t been the same since.”

The conversation that Zaleznik’s article started, for example, is behind John Kotter’s classic 1990 article “What Leaders Really Do” (pdf) — which may take the title for the best article on leadership ever written.

Both articles remind me of Churchill’s point that “the hard part is not winning the war; it’s persuading them to let you win it.”

And, to be honest, the biggest obstacle to “winning the war” — whether that means accomplishing your mission as a ministry or non-profit, or transforming your industry and creating great products worth talking about as a for-profit — is often managers.

It just has to be said.

There is a paradox in my saying that. For I agree whole heartedly with Marcus Buckingham that the manager plays a critical, essential role in the modern organization. We need managers, and they are key to creating strong organizations.

But what we need, as Buckingham also shows (see his fantastic book on management, First, Break All the Rules: What the World’s Greatest Managers Do Differently) is real managers. That is, managers who trust their people and don’t have an inflated sense of control and risk aversion.

The problem is not management, but management gone bad. Managers too often focus on obstacles and what can’t be done rather than what can be done and how to find creative ways around the obstacles.

We need good leaders, and we need good managers — managers who manage right. And the last I checked, a militant commitment to mediocrity was not part of the definition of management.

Perhaps understanding leadership a bit better will help us all become better leaders and managers. To that end, I offer both of these articles.

Filed Under: 3 - Leadership

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What’s Best Next exists to help you achieve greater impact with your time and energy — and in a gospel-centered way.

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Matt Perman started What’s Best Next in 2008 as a blog on God-centered productivity. It has now become an organization dedicated to helping you do work that matters.

Matt is the author of What’s Best Next: How the Gospel Transforms the Way You Get Things Done and a frequent speaker on leadership and productivity from a gospel-driven perspective. He has led the website teams at Desiring God and Made to Flourish, and is now director of career development at The King’s College NYC. He lives in Manhattan.

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