What's Best Next

  • Newsletter
  • Our Mission
  • Free Resource
  • Contact
  • Coaching
    • Center for Coaching
    • 2-HOUR DARE
    • Our Coaches
  • Speaking
  • Store
    • Online Store
    • Cart
    • My Account
  • Resources
    • Productivity
    • Leadership
    • Management
    • Web Strategy
    • Book Extras
  • About
    • Our Mission
    • Our Core Values
    • Our Approach to Productivity
    • Our Staff
    • Contact
You are here: Home / 1 - Productivity / f Execute / Email / Emailing with Empathy

Emailing with Empathy

August 18, 2015 by Matt Perman

This is a great post at the 99U. It starts:

When speaking face-to-face, it’s the verbal and nonverbal social cues that allow us to gauge the best way to arrange our wording in order to get our point across clearly. In email, we don’t get such real-time feedback. Once our message is in the hand of the recipient, we’ve lost all control.

This, of course, often leads to miscommunications, guessed intentions, and a total unawareness of whether an email was typed in red-faced anger or while sipping a martini by a pool. What really leads to those miscommunications is a lack of empathy….

“The most important thing is understanding each other’s language,” founder Drew D’Agostino said. “It’s not me completely adapting the way I communicate with you, but being aware and considerate of how you communicate best. Everybody’s different, and if we can just learn to recognize the communication styles of each other we can create much clearer interactions and productive communications.”

So how do we write emails that enable empathy—especially with people we might have never met in person before? And how can we be more empathetic when reading the emails of others? We asked D’Agostino to share Crystal’s best tips on how to bring more empathy to emails; both in the ones we receive and in the ones we send.

Read the whole thing.

  • Facebook
  • Twitter
  • Google+
  • LinkedIn
  • Evernote

Filed Under: Email

Feedback to the Editor

About

What’s Best Next exists to help you achieve greater impact with your time and energy — and in a gospel-centered way.

We help you do work that changes the world. We believe this is possible when you reflect the gospel in your work. So here you’ll find resources and training to help you lead, create, and get things done. To do work that matters, and do it better — for the glory of God and flourishing of society.

We call it gospel-driven productivity, and it’s the path to finding the deepest possible meaning in your work and the path to greatest effectiveness.

Learn More

About Matt Perman

Matt Perman started What’s Best Next in 2008 as a blog on God-centered productivity. It has now become an organization dedicated to helping you do work that matters.

Matt is the author of What’s Best Next: How the Gospel Transforms the Way You Get Things Done and a frequent speaker on leadership and productivity from a gospel-driven perspective. He has led the website teams at Desiring God and Made to Flourish, and is now director of career development at The King’s College NYC. He lives in Manhattan.

Learn more about Matt

Newsletter

Subscribe for exclusive updates, productivity tips, and free resources right in your inbox.

The Book


Get What’s Best Next
Browse the Free Toolkit
See the Reviews and Interviews

The Video Study and Online Course


Get the video study as a DVD from Amazon or take the online course through Zondervan.

The Study Guide


Get the Study Guide.

Other Books

Webinars

Follow

Follow What's Best next on Twitter or Facebook
Follow Matt on Twitter or Facebook

Foundational Posts

3 Questions on Productivity
How to Get Your Email Inbox to Zero Every Day
Productivity is Really About Good Works
Management in Light of the Supremacy of God
The Resolutions of Jonathan Edwards in Categories
Business: A Sequel to the Parable of the Good Samaritan
How Do You Love Your Neighbor at Work?

Recent Posts

  • How to Learn Anything…Fast
  • Job Searching During the Coronavirus Economy
  • Ministry Roundtable Discussion on the Pandemic with Challies, Heerema, Cosper, Thacker, and Schumacher
  • Is Calling Some Jobs Essential a Helpful Way of Speaking?
  • An Interview on Coronavirus and Productivity

Sponsors

Useful Group

Posts by Date

Posts by Topic

Search Whatsbestnext.com

Copyright © 2023 - What's Best Next. All Rights Reserved. Contact Us.