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You are here: Home / Archives for 3 - Leadership

Overcoming a Whacking — Like the Impact of Coronavirus on the Economy

April 16, 2020 by Matt Perman

In his book The Real Life MBA, Jack Welch has a great chapter called “Overcoming a Whacking.” This is relevant to how businesses can start to recover from the economic pause created by the pandemic.

Here are my notes:

Overcoming a Whacking

…and getting better because of it

Business is like sports—fast, competitive, strategic, teamwork, nuance, surprise

Sometimes outright calamities, but sometimes whacked because not prepared. Didn’t see something coming.

Whack recovery:

  • Own your whack: distracted, frightened, depressed workers can’t fix anything
  • Hang on tight to your best
  • Get maniacal about drivers of cost, performance, and growth. Using data as guide.
  • Reinvent your strategy process
  • Reality check your social architecture
  • Worry more productivity

1. Own the whack

Know what happened and gain courage. Distracted, frightened, depressed workers can’t fix anything.

2. Hang on tight to your best

When a company gets in trouble, often knee-jerk reaction of firing people without consideration of performance. Often because no performance appraisal system, and want to show board how fast they are acting and deeply they are cutting. So take the easy way out—fire 10%, or cut salaries 10%, or buyout package to any worker willing, and highest paid and  most qualified tend to take

Epitome of weak, cowardly, demoralizing management. Why would you incentivize your best out the door and risk setting off a mass talent exodus?

You’ll never get out of a hole without your best people. So in hard times, must do the counterintuitive and even courageous—give your best people more in current pay and long-term performance based equity, and err on side of too many participants than too few.

This is the time, of all times, to unleash the generosity gene. The best stay, and then others stay.

“Your best people are your best hope for survival and success. Do what it takes not to lose them.”

3. Meticulously search for ways to improve every part of the business

Meticulous does not mean slow!

Determine the true drivers of costs and growth

4. Reinvent the strategy process

Not bi-annual session with elaborate presentations

5 slide approach

Draw the best people from every part of the organization to create

  1. Competitive playing field; who they are, strengths and weaknesses. Get into detail.
  2. All of competitor recent activity—products, tech, and people moves that have changed the landscape.
  3. What you’ve been up to in same regard over same period
  4. What’s around the corner
  5. Your big, wow-worthy, winning move to change the landscape

Find a smart, realistic, and relatively fast way to gain competitive advantage 

5. Reality check your social architecture

= How the business has its people arranged

Filed Under: c Strategy

Maintaining Motivation While Remote

April 8, 2020 by Matt Perman

Any chance you’ve been struggling with motivation after going remote? You might be helped by the interview I did on motivation with King’s 101 for students of The King’s College. The principles are relevant for everyone.

And they are even relevant for any mode of work — both now when many are working remotely, and once we are through this and people who don’t usually work remotely are able to go back to their workplaces.

 

Filed Under: e Motivation

Love as a Leadership Style

February 6, 2020 by Matt Perman

This is an excellent, short article on how love is central to good leadership. We don’t often think about how love has a place in the workforce, but a growing body of research is showing that it creates a better work environment (no surprise there) and increases performance. It is also better for your own career if you are guided by good will toward others (= love), as Tim Sanders showed in his landmark book Love is the Killer App. 

And, beyond that, it is the right thing to do.

The big take-away from this article is: “Highly effective leaders use love and discipline to elevate others.”

Leadership as a way of elevating others, not yourself. That is a very biblical idea.

It is the leadership application of the Golden Rule.

Filed Under: a Leadership Style

Five Questions on Motivation with Daniel Pink

November 11, 2019 by Matt Perman

Daniel Pink is one of the leading business thinkers of our era. One of his best books is Drive: The Surprising Truth About What Motivates Us. In it, he presents the case for managing people from intrinsic motivation rather than chiefly extrinsic motivation. It is a life-changing paradigm.

I remember learning about the difference between intrinsic motivation and extrinsic motivation way back in middle school, so I still find it astonishing that so many companies do not manage this way. As Pink points out, much business practice has not caught up with what science has known for decades. But there are many businesses that do understand these things, and as a result they are thriving.

In a recent interview, Pink talks more about what factors that lead to motivation in our work. Here is a short description:

In the years since publishing Drive, a handful of forward-thinking companies have built cultures that hinge on intrinsic motivation. And, spoiler alert, those companies tend to thrive. But why is this approach not yet the norm? Sarah Goff-Dupont of Atlassian sat down with Mr. Pink to learn more about the role intrinsic motivation plays in our own success and in the future of work.

Read the whole thing.

Filed Under: e Motivation

5 Keys to Long-Term Business Success

October 23, 2019 by Matt Perman

These are the five keys for long-term business success, as summarized by Willie Pietersen in his excellent book Strategic Learning. 

If you think about it deeply, you see that this framework brings together the most powerful concepts into a very simple framework.

  1. Vision: Clarity of focus
  2. Strategy: A unique point of difference that creates superior value for customers and shareholders
  3. People: A motivated workforce
  4. Tactical Excellence: Operational effectiveness, coupled with strong financial disciplines
  5. Innovation: The capacity for change and renewal

Filed Under: Strategic Planning

How Leaders Accomplish More by Doing Less (Updated PDF Article)

October 30, 2017 by whatsbestnext

Leaders, do you ever feel like your workload is just too much? Is it difficult to know what to prioritize?  

As a leader you’ve probably gathered great experience in a variety of work. You can probably generate a lot of activity and knock out a lot of tasks. But are you accomplishing the right things? Are you trying to do it all?

In this updated article, Matt Perman shares ways that you can accomplish more for your organization by doing less.

Download the free PDF to read later or share with your leadership team.

 

Filed Under: 3 - Leadership

How to Manage Perceptions: Guest Post by Tom Harper

August 6, 2017 by Matt Perman

This is a guest post by Tom Harper, author of Through Colored Glasses: How Great Leaders Reveal Reality. You can find more of his work at Biblical Leadership.

If you’ve ever taken a personality test, you’ve confirmed you have certain skills, traits, tendencies, ways of working, and eccentricities that make you you.

Those tests, however, only go so deep into who you really are. They can’t determine your hurts, fears, desires or goals; they don’t know what your night was like last night, or the family issue you may be dealing with.

This inner life, where all our thoughts and desires occur, could be called our “first self.” The second self is the one we consciously present to the world (especially in social media), hoping to receive approval. It’s got a little more of a shine to it.

There’s also a third self. We don’t know them very well. In fact, others know this person better than we do.

Colored-glass perception

People see each other through colored glasses. We filter, judge and label each other. Whether I’ve just met you, or have known you for years, I’ve got a biased impression of who you are. But in my mind, the person I perceive may or may not match your first or second selves.

The person I think you are is your third self. But there’s a problem. You can’t control my perception, not even on Facebook! I can’t see what’s in your heart all the time; I don’t know what kind of hurts or desires you may be harboring. I make assumptions about these things.

And that logically leads to another problem – you have a zillion third selves. Almost everyone that knows you has a slightly different perception of who you are. Their own filters and feelings sift your identity in ways outside your power.

People’s mistaken perceptions of each other can be devastating. Recently I overheard some people talking about me, and I have to say I was humbled. But it wasn’t that kind of humility when someone lavishes praise or attention – it was the kind that took me down a notch. It helped me see how some people perceive me, and it wasn’t pretty.

So how can we affect the way people perceive us?

Strategy #1:  Develop a multifaceted personality

Though seeing ourselves through other people’s eyes is not easy, seasoned leaders shift and change various aspects of themselves, depending on what followers need or expect. Paul said, “To the weak I became weak, to win the weak. I have become all things to all people so that by all possible means I might save some” (1 Cor. 9:22).

This requires us to get in other people’s shoes and look through their colored glasses. When we attain at least some of their perspective, we can better understand their impressions and expectations of us. It helps us see blind spots or areas where we can improve.

Do we change who we are depending on who we’re with? Not at our core. We simply “become all things to all people,” for their benefit. Paul gave up his rights and customs in order to break down barriers. He risked his reputation to save people.

He never changed his beliefs or who he was in Christ, but he became a chameleon whenever he wanted to reach into people’s lives and help them become like him.

Strategy #2:  Discipline your vision

Identifying with the pains and joys of others is a learned skill for me. But it is a discipline that has helped me in many interactions with employees, family members and friends.

Jesus saw the world around him through lenses of compassion. He saw into the heart of the demoniac, who just wanted to be free. He saw through the eyes of a promiscuous woman searching for spiritual truth. He saw with the eyes of the sick, the poor, and even the blind.

When we see from other people’s points of view, we find it easier to allow for their occasional bad moods, and to overlook their offenses. We can better serve them. We feel more compassion for them.

Adjusting our vision to look past people’s faults and offenses isn’t easy. But the more we do it, the more we see them as Jesus sees them.

Ironically, when we start doing this, people will start seeing us differently, too.

Unveiling your third self

How do we effectively get people to look past their preconceived notions and see who we really are?

As believers, we’re compelled to model ourselves after Jesus. He was a compassionate truth-teller unafraid to suffer for the benefit of others.

In your various roles and circles in life, who do people need you to be, for their benefit? How do you think they would like you to change? At times do you wish you were more relational, quieter, more passionate, or more self-controlled?

With God’s help, why can’t you become that person, inside and out?

If you’re a Christ-follower, the divine third Person – the Holy Spirit – is already in you, ready and waiting to start the process of change.

Ask him who you need to be in order to serve, help, comfort and lead better.

Ask him to help you emulate Christ, who became like us in order to save us.

For you know the grace of our Lord Jesus Christ,

that though he was rich, yet for your sake

he became poor, so that you

through his poverty might become rich.

– 2 Corinthians 8:9

This post is based on Through Colored Glasses: How Great Leaders Reveal Reality – A Leadership Fable, by Tom Harper (DeepWater Books, 2018). Available on Amazon and Audible.  

Filed Under: 3 - Leadership

How Leaders Accomplish More by Doing Less

July 22, 2016 by whatsbestnext

A remarkably high number of new executives fail within their first 18 months, and it’s not because they were promoted above their skill set. Often it’s because they keep filling their schedules with the tasks they did well in their previous role instead of leading.

What does it look like to lead productively?

Matt Perman helps you think through your leadership priorities and develop strategies to succeed.

Download the free article “How Leaders Accomplish More By Doing Less.”

Filed Under: 3 - Leadership, 4 - Management, Prioritizing

Productivity Tip: Remember the Intangibles (and go to conferences)

December 8, 2015 by Matt Perman

Remember the Intangibles

The tendency to focus only on immediate, directly measurable results is a common productivity fallacy for individuals and organizations.

Way back in 1982 Tom Peters and Robert Waterman termed this “the numerative bias,” and gave example after example of how a narrow concern for numbers leads managers and leaders to overlook the things that really make their products and services shine—and thus leads them to do things to “cut costs” and increase the bottom line that actually end up undermining their results in the long-term. 

This is the great irony: defining productivity mainly in terms of immediate measurable results actually undermines the measurable results in the long-run.

The time and energy and resources you invest in the intangibles is not lost; it is not a “cost of doing business.” It’s an investment that pays substantial returns in the long run. It’s just that you can’t always draw a direct and immediate line to the results. But the results are there, and the connection is there, just as the farmer who sows a crop in the spring sees results—not immediately, but in the fall, when it’s time to harvest.

We too need to have this longterm view when it comes to our effectiveness and productivity, both as individuals and as organizations.

Attending Conferences

One example here for the knowledge worker is attending conferences or industry events. I believe that all knowledge workers should go to every conference they can because these are prime opportunities to connect with people, benefit from excellent teachers, and share ideas—essential to knowledge work. But many think that going to a conference is a luxury or bonus, something to do only if you can get your other, “real” work done.

But nothing could be further from the truth. Going to conferences is a key part of the work of any leader and manager. It is one of the many intangibles at the heart of knowledge work in our day.

–

Adapted from What’s Best Next: How the Gospel Transforms the Way You Get Things Done. See also Tom Peters and Robert Waterman’s In Search of Excellence, especially chapter 6, “Close to the Customer,” where they note that high performing companies are “mainly oriented toward the value, rather than the cost, side of the profitability equation,” and chapter 2, “The Rational Model.” See also my article, Against Over-professionalism in Management: Managing for the Human Side

Filed Under: a Leadership Style, a Management Style, Goals

Creating a Business Plan that Actually Works

October 29, 2015 by James Kinnard

Thanks to the many of you who have been so encouraging as we announced the launch of What’s Best Next. You emails and shares have been meaningful.

We hope you’ll stick around to benefit from the things we have planned, and to help us refine the resources and services. None of this makes sense if people like you aren’t inspired and helped.

Creating a Business Plan that Actually Works

One of the things we’re looking to do, in addition to developing many free resources, is to publish, over time, focused books for helping Christians be more effective in their work.

Creating_A_Business_Plan_COVERThe one we started with, which seemed to make sense given what we were already working on, is a short digital book called Creating a Business Plan that Actually Works: Especially, But Not Only, for Faith-Based Organizations.

With a title like that, and given that What’s Best Next is a mere three days old, I would expect at least a snicker or two! But here’s the deal: this e-book is not about guaranteeing a level of success, however you measure it. It’s about a process that does what it’s intended to do—a framework that can make a significant difference as you plan any kind of real-world endeavor.

Whether you’re launching a new business, starting a ministry, planning an event, or managing a project of a certain size or scope, this short e-book can help guide you in thinking through your plans. Matt originally wrote this a few years ago and we’ve updated several sections in light of working through the vision for What’s Best Next.

 Here’s what you’ll find in Creating a Business Plan that Actually Works: 

  1. How Do You Think Biblically About Business Plans?
  2. Making Business Plans Useful: A Brief Overview
  3. The Elements of a Business Plan (And Getting Them Right)
  4. Further Resources

This focused book is especially for those who are making plans from a Christian perspective—whether in churches, ministries, other non-profits, or anywhere else. While you don’t have to operate from a specifically Christian perspective to benefit, it will be especially helpful for those looking for a resource that makes the integration of faith and work explicit.

Available for download from WhatsBestNext.com or Amazon.com

Filed Under: c Strategy, Entrepreneurship, WBN Product News

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About

What’s Best Next exists to help you achieve greater impact with your time and energy — and in a gospel-centered way.

We help you do work that changes the world. We believe this is possible when you reflect the gospel in your work. So here you’ll find resources and training to help you lead, create, and get things done. To do work that matters, and do it better — for the glory of God and flourishing of society.

We call it gospel-driven productivity, and it’s the path to finding the deepest possible meaning in your work and the path to greatest effectiveness.

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About Matt Perman

Matt Perman started What’s Best Next in 2008 as a blog on God-centered productivity. It has now become an organization dedicated to helping you do work that matters.

Matt is the author of What’s Best Next: How the Gospel Transforms the Way You Get Things Done and a frequent speaker on leadership and productivity from a gospel-driven perspective. He has led the website teams at Desiring God and Made to Flourish, and is now director of career development at The King’s College NYC. He lives in Manhattan.

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3 Questions on Productivity
How to Get Your Email Inbox to Zero Every Day
Productivity is Really About Good Works
Management in Light of the Supremacy of God
The Resolutions of Jonathan Edwards in Categories
Business: A Sequel to the Parable of the Good Samaritan
How Do You Love Your Neighbor at Work?

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