Dissenting opinions are useful even when they’re wrong.
That’s the argument Adam Grant makes in one of his chapters in Originals:
“Minority viewpoints are important, not because they tend to prevail but because they stimulate divergent attention and thought,” finds Berkeley psychologist Charlan Nemeth, one of the world’s leading experts on group decisions. “As a result, even when they are wrong they contribute to the detection of novel solutions and decisions that, on balance, our qualitatively better.”
When we have expertise in a particular area or more context than others or feel the need to move fast, it’s easy to discount dissenting opinions. Or worse, to be threatened by them.
Humble confidence means truly listening to dissenting opinions, not shutting them down.
Coupling our confidence with humility honors others and (it shouldn’t be a surprise) leads to better results.