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Why “Hire Slow, Fire Fast” is Wrong

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You often hear people say “hire slow, and fire fast.” Further, firing quickly is often presented as a “loving” thing to do, because then the person is freed up to pursue what might be a better fit.

This advice needs to be fired. It has problems on both sides of the equation. For one thing, there are times when you should actually hire fast. But more than that, saying that one should fire fast ignores very important distinctions that can lead to very bad decisions and harm to both the person and organization.

The distinction is between firing due to ability issues and character issues. 

If someone is abusive, causing harm in the organization, and acting against the values, then firing needs to happen fast.

But when the problem is ability issues — that is, the person wants to do good work but is struggling — then you fire slow. The aim is, in fact, not to have to fire at all. Instead, you discuss the issue with the person and coach them as much as possible to help overcome the ability issue.

If it cannot be overcome, and a change to a different role that is a better fit is not possible, then letting them go may be the right course of action. But only after defining the problem and helping the person overcome it.

Joseph Grenny, author of four New York Times bestsellers, including Crucial Conversations: Tools for Talking When the Stakes Are High, explains this very simply in this two-minute video from the Global Leadership Summit.

 

You Probably Need to Hire More People Than You Think

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My wife and I were talking about gardening the other day. We had driven by some nice flowers that the city we were in had planted and was watering, and my wife commented on how planting those flowers (and others throughout the city) meant they also had to have people to take care of them. Someone needed to water them, obviously, but also do many other things–plant them initially, keep them weeded (an ongoing thing, apparently), fertilize them if desired, and so forth.

I thought that was interesting, because I’ve always taken those nice flower displays for granted. Turns out my wife had a job in college taking care of the flowers on our campus, so she knows all about it.

Which leads to the most interesting thing for me: It took a team of 7 people to keep the flowers planted, watered, weeded, fertilized, and in order on our campus. The university we went to had about 15,000 people, so the campus wasn’t super small, but it wasn’t incredibly large, either.

The reason this is interesting to me is because I’m just the type of person who would have been crazy enough to put “water flowers” in my repeating task list every other day and “fertilize flowers” every 6 weeks and think he could take care of the flowers all by himself. But in reality, it took a team of seven people.

I know that the standard notion is that most organizations have too many people. Or, that seems to be the standard notion at least among some consultants and executives. My thinking is the opposite of this, especially when it comes to ministries.

Caring for the flowers on a college campus, or for a city, is super important. If it takes seven people simply to do that, how much more should ministries make sure they have enough people devoted to their all-important task of teaching and spreading biblical truth?

Seven people for an internet team, for example, probably sounds like a lot for most ministries. But if my college that served 15,000 students had seven people taking care of its flowers, how much more important do you think it is for a ministry that serves 3 million people a month (or many more) to have a team of 7 expert, knowledgable people tend to its website and make it the best it can possibly be?

And so forth with every other area of ministry.

Enough with overworking people, or skimping on having the necessary people for the work of the ministry. If this is the most important work in the world, let’s act like it.

“But if God so clothes the grass of the field, which today is alive and tomorrow is thrown into the oven, will he not much more cloth you, O you of little faith?” (Matthew 6:30).

“The harvest is plentiful, but the laborers are few; therefore pray earnestly to the Lord of the harvest to send out laborers into his harvest” (Matthew 9:37-38).