A good post by Dave Ramsey. Here’s the first part:
What makes a customer satisfied with your business or organization? The answer may surprise you. It’s not always about offering the lowest prices or the newest gadgets. According to research from the University of Missouri, employee satisfaction plays a major role.
The study shows that CEOs who pay attention to employees’ job satisfaction are able to bothboost customer satisfaction and increase repeat business from those buyers two-fold. Simply put, when your team is happy, everyone is happy—including your bottom line.
He then gives 5 ways to keep your team engaged and satisfied. Read the whole thing.