More from Hybels message right now:
“No one ever questions a church leader’s judgment if they fire someone for a clear values violation.”
But if you sit down with someone who has contributed for years and years, but it seems they no longer have the elasticity to keep being effective in the role required in the future, he gives 6 – 12 months. The first thing they do is redeploy the person to another role — the issue may be the role. So they try another role. (And maybe even another after that.) But then if it’s not resolved in 12 months, then it is time to move on.
If you don’t deal with underperformers, you discourage and demotivate your best people. “Fantastic people do not want to be dragged down by whiners and underperformers.”
“Difficult people, deep down, are usually not happy people.”
About 3 years ago, they had some cultural issues that had developed in the organization that needed addressed. They got to the bottom of it and now Willow Creek is officially recognized as one of the best Christian places to work by an organization that has established those best practices. So there is hope for any organization — if you have cultural issues that need to be addressed, you can do so.