Hybels: You address it the minute you see a pattern developing. And then there are 30 days to address it. A bad attitude is a 30 day issue, because the damage someone can do when they spread radioactive fallout throughout your organization is breathtaking.
“Help us understand why you’re carrying a pitchfork around the office and poking people with it?” The rest of us are working hard to build an infectious, optimistic attitude in our culture. Let us know how we can help. But Fred, you need to know this has to be resolved in 30 days.”
Notice: Hybels is not saying you just get rid of the person out of the blue. You talk to them about it and address it specifically. Then, they have 30 days to rectify the situation.