I have a guest post today at Abraham Piper’s blog 22 Words. It’s on an easy way to tell if you have a bureaucracy, in just 22 words.
On this subject you might also be interested in my post avoiding the bureaucratic death spiral.
Archives for November 18, 2009
Ten Dimensions of Great Customer Service
A good list from BNet.
Two Ways to Change the World
Jim Collins states the two ways to shape society in his comments on Peter Drucker:
There are two ways to change the world: the pen (the use of ideas) and the sword (the use of power). Drucker chose the pen, and thereby rewired the brains of thousands who carry the sword. Those who choose the pen have an advantage over those who wield the sword: the written word never dies.
This is from the introduction to Drucker’s Management, revised Edition.